Refund policy

REFUND / EXCHANGE POLICY

For hygiene and health safety reasons, returns are not accepted for jewelry products that come into contact with the skin if they have been used, worn, tried on, or removed from their packaging.

Return shipping costs are the customer's responsibility.
Original shipping charges are non-refundable.

For products that are unused and whose original packaging remains intact, an exchange request may be considered if you contact us within 14 days of the delivery date.

Damaged or incorrect item:
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide clear photographs of the item and its packaging. We will provide a solution as soon as possible.